Shipping Policy

We know many Cherry Elle Smiles purchases are meaningful gifts, and we want to get your order to you as quickly and safely as possible.

Shipping Costs

Shipping costs are calculated based on the items in your order and will be displayed at checkout.

Enjoy free standard shipping on orders of $50 or more.

Processing & Production Time

Many Cherry Elle Smiles products are made to order or personalized especially for you. Please allow approximately 2–3 business days for production and processing before your order ships.

Production times are estimates and may vary during holidays, high-volume periods, or for certain products.

Estimated Delivery Time

After production is complete, standard shipping typically takes approximately 4–5 business days.

Once your order ships, tracking information will be sent to the email address provided during checkout.

Please keep in mind that production and delivery times are estimates and are not guaranteed. Carrier delays, severe weather, holidays, and other circumstances outside our control may affect delivery times.

Orders With Multiple Items

If your order contains multiple products, your items may be produced or shipped separately. You may receive more than one package and separate tracking information for each shipment.

Incorrect or Incomplete Shipping Information

Please carefully review your shipping address before submitting your order.

Cherry Elle Smiles is not responsible for delivery delays, failed deliveries, or lost packages resulting from incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping information after placing your order, contact us as soon as possible. We will make every effort to help, but changes cannot be guaranteed once an order has entered production or shipped.

Delayed or Missing Packages

If your tracking information shows an unexpected delay or your package has not arrived within the estimated delivery timeframe, please first check the tracking information provided by the carrier.

If you still need assistance, contact us at cherryellesmiles@gmail.com with your order number and we’ll help investigate the issue.

If a package is confirmed lost in transit or a shipping issue occurred due to an error on our end, we’ll work with you to provide an appropriate replacement or refund.

Questions About Your Shipment?

For questions about your order or shipment, contact us at cherryellesmiles@gmail.com. Please include your order number so we can assist you as quickly as possible.