Return & Refund Policy

We want you to love your Cherry Elle Smiles purchase. Please inspect your order when it arrives. If something isn’t right, contact us at cherryellesmiles@gmail.com. We’re here to help make it right.

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it—unused, unworn, and in its original packaging when applicable. You’ll also need your order number or proof of purchase.

To request a return, contact us at cherryellesmiles@gmail.com before sending your item back.

If your return is accepted, we’ll provide instructions on how and where to send your package. Items returned without prior authorization will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item arrives damaged, defective, or different from what you ordered, contact us within 14 days of delivery at cherryellesmiles@gmail.com.

Please include your order number and clear photos showing the issue so we can evaluate it and make it right.

If the issue is confirmed, we will provide an appropriate resolution, which may include a replacement or refund at no additional cost to you.

Personalized & Custom Items

Because personalized and custom products are made especially for you, they are not eligible for return, exchange, or refund due to a change of mind or personalization information submitted incorrectly by the customer.

However, if your personalized item arrives damaged, defective, or different from the personalization submitted with your order, please contact us within 14 days of delivery. We’ll review the issue and make it right when appropriate.

Please carefully review all names, dates, spelling, photos, and other personalization details before submitting your order.

Sale Items & Gift Cards

Sale and clearance items are final sale and cannot be returned or exchanged. Gift cards are non-refundable.

Exchanges

We do not offer direct exchanges. If an eligible item needs to be replaced with a different item, please contact us. When appropriate, you may return the original item and place a new order after the return has been accepted.

Personalized and custom products are not eligible for exchange except when an item is damaged, defective, or different from what was ordered.

Restocking Fee

Eligible returns that are not the result of a damaged, defective, or incorrect item are subject to a 30% restocking fee, which will be deducted from the approved refund.

The restocking fee does not apply when a return is required because an item arrived damaged, defective, or different from what was ordered.

Return Shipping

For eligible returns that are not the result of a damaged, defective, or incorrect item, the customer is responsible for return shipping costs.

If your item arrives damaged, defective, or different from what you ordered, Cherry Elle Smiles will cover the cost of return shipping when a return is required.

Original shipping charges, if any, are non-refundable unless the return is due to an error on our part.

Refunds

Once we receive and inspect an eligible return, we’ll notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow up to 10 business days for the refund to appear after it has been processed. Processing times may vary depending on your bank or credit card provider.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at cherryellesmiles@gmail.com.

Questions?

If you have questions about a return, refund, or an issue with your order, contact us at cherryellesmiles@gmail.com. We’ll be happy to help.